can the tech inclined answer this?
poisondonut — Mon, 04/18/2011 - 15:00
I work for a small catholic non-profit. We paid this company to build us a site and they used wordpress to build it. The site gets literally traffic only from me (sometimes a donor), and this company was charging us like 200 bucks a month for google analytics, so we canceled it.
Now the site needs to be upgraded to the latest version of wordpress, but I am unable to do it. The reason for upgrade is we have a cart for donations that occasionally we get some money from, and if we are out of compliance we get charged 20 bucks a month till we are updated.
Do we have to go through this company from now till forever to update our site since they built it? I am an admin on the wordpress backend, but obviously I can't update it because I'm not the owner nor do I have access to the files; I'm assuming they are on their server.
Also, don't want to pay them 200 dollars a month so they can press the update button that I see on the admin page, but of course doesn't work for me.

I can help with this as well
Maltoheals — Mon, 04/18/2011 - 18:02I can help with this as well
There are a few pieces of
garreth — Mon, 04/18/2011 - 16:52There are a few pieces of information you're entitled to as owner of the site:
Most of this is moot if your site is just sitting on wordpress.com. Either way, you need to break some knees and get logins. I can possibly help out, but am fucktardedly busy these days (re-launching www.chrisrock.com and www.bettemidler.com in the next week). I'll try to help where I can, hop in IRC, I'm there all day.
Thanks I'll get on it
poisondonut — Mon, 04/18/2011 - 17:31Thank you for the information.
Also, our domain name is registered through GoDaddy, go figure. I do have this site's username and password.
I also have the password and username for the admin part of the wordpress site. (www.ourwebsite.com/wp-admin)
I suppose what I'm missing is the address, login, and password to the ftp account that would allow me to upload the new wordpress files to the site.
I'll go ahead and shoot an e-mail off and hopefully they just give us the info with little fuss.