Blizzard Downs Dragonspear
Dragon — Sun, 05/17/2009 - 17:38
Where did Dragon go?
That might be the quesiton on a least a coupla peoples mind since Wednesday. And here I am finally with an answer although unfortunately not a timeframe for returning.
On Wednesday after arriving home from Campus I started to play some WAR (picked up the game last weekend) and then did my usual log off an hour before Salmon started so that I could get ready for raid.
Went ahead, logged in as usual PW and all and I get. That is not a valid PW for the account.
Scratching my head, I put it in again. In fact, I proceded to put in my Password for oh a good 5 minutes attempting to log in. Being very sure by the end of it to hit every character exactly. So I figure, oh well maybe something is just wrong with the log in currently I will try blizzard's website. Nope can't log in there either.
So I am like, ok, I'll just have them reset my PW, send me the e-mail and I'll be back up and running.
Then I get sent to the battle.net site. Finally, I get around to the PW reset e-mail screen and it says that it is sent and should be there shortly.
So I open up Outlook and wait patiently, looking at all my other lovely blizzard e-mails I have gotten in the past.
15 Mintues passes still without an e-mail. I do the e-mail reset thingy again thinking something got effed up. No dice. I keep waiting, letting people know in vent that I prolly wont be there for raid that night.
Finally after an hour waiting impatiently for the e-mail. I give up, deciding to call blizzard the following day.
I call blizzard as soon as I get home on Thursday and the rep says that he can't see Battle.net having sent me any PW reset e-mails. But he tells me he will send me one. give it 15 minutes and if it hasn't arrived in an hour to send him an e-mail so he can try looking at the issue before he leaves for the day.
STILL no dice, although I did get a response back from him. And he told me that another reset e-mail should be coming right after his reply. E-mail never arrives.
Friday - I get 2 customer service e-mails from blizzard but still no PW reset e-mail. Temper is beginning to rise at this point since my subscription had just renewed on the 11th. I send another e-mail to my support guy telling him I still haven't gotten the e-mail to fix my crap.
Saturday - I sent in an e-mail to their support people overall asking them if they have some other way I can change my PW or an ability where I can change my e-mail. No response back yet obviously as they work hard during the week and thus get weekends off. (Not berating them for that)
So long story short. I can't log in period. Not with the old PW and obviously not with a reset PW. WIth any luck this will be fixed tomorrow during the day , but I am growing cynical about it.
Anyway, if you would like to contact me in some way. You can find me on AIM: MCorpsParrothead or Yahoo: HurrikanEagle@yahoo.com
P.S. WAR isn't a bad game at all for the pvp minded, but it's pve content is lacking horribly compared to WoW. However one of the first mods I DLed for WAR once I got it installed. Grid for WAR! Known as Square.
So someone has hacked your
garreth — Sun, 05/17/2009 - 17:58So someone has hacked your account and changed the email address associated with it? Did you have an authenticator?
Yes I have an authenticator.
Dragon — Sun, 05/17/2009 - 18:09Yes I have an authenticator. And According to the guy I talked to at blizzard, there has been no attempt to change the e-mail address or password. Nor have I recieved account e-mails regarding either of those like you normally would have if someone tried that.
Ya, they notify you by e-mail if you change your e-mail or PW.
That's what is weird. All logic says that this shouldn't have happened in any form. Yet it did, and doesn't appear to be a hack either.
They don't always send change
Ardea — Mon, 05/18/2009 - 09:57They don't always send change notifications...
Depending on how much information the hacker has they can call in and have the information changed by talking to a rep. At the end the rep may ask if they want a confirmation email... and they can say no.
I got my hands on a hacker's account because I convinced the rep that I used a fake name and couldn't remember the information.
I started with the names of 3 characters and what servers they were on and after 3 calls I was able to get the login, the account owner's first and last name. Forth call I was able to reset the secret password with my photoshop scanned driver's license.... I got the idea from the kid that hacked Algazeera's website.
Point Taken In so far as I
Dragon — Mon, 05/18/2009 - 10:59Point Taken
In so far as I was able to establish however no data had been changed when I talked with the blizzard rep on Thursday. In fact my secret question among other things still worked.
With the rate of computers that have been breaking at work lately, i just lumped it in with them. Or rather, I just kinda figured that the WoW App kinda meshed with how things at work had been playing out.
How to best explain the IT Department on campus:
"Our department runs on Sugar, Caffiene and Murphy's Law. Get your deadlines away from us" (Unfortunately that last part never works ><)
Hmm.. I wonder if your school
garreth — Sun, 05/17/2009 - 18:12Hmm.. I wonder if your school has flagged this particular mail from Blizzard as spam and eaten it.
I don't use my school e-mail
Dragon — Sun, 05/17/2009 - 18:15I don't use my school e-mail for Blizzard e-mails. As far as my current e-mail marking it as spam. It never has before when I've changed e-mails or reset PWs. However I went in there yesterday and marked every possible @blizzard.com address as safe.
Btw Authenticated on 4 May 2009 /node/5813#comment-35633